Frequently Asked Questions

MAP Medical is a wholesale B2B distributor, exclusively serving healthcare facilities and licensed distributors. Retail and consumer orders are not accepted. Typical buyers include:

• Hospitals and health systems
• Surgery centers and ambulatory surgical facilities
• Outpatient clinics and physician offices
• Long-term care and skilled nursing facilities
• Dialysis centers
• Compounding pharmacies
• Licensed medical distributors

Yes. MAP Medical sells to government buyers. Contact our sales team at [email protected] to discuss your purchasing requirements.

There are two ways to get started. You can register an account online yourself, or contact us and one of our dedicated sales managers will complete the account setup for you by phone. There is no contract obligation and no volume commitment required to begin purchasing. Once your account is active, you can log in and place orders in standard case quantities at wholesale pricing.

No. There is no minimum order dollar amount. Products are ordered in their standard unit of measure as listed on each product page, typically a case or box. No volume commitment is required to access wholesale pricing, and orders of any case quantity are accepted.

Yes. A single PO can include any combination of products, sizes, and configurations, with no restrictions on multi-item or size-mix ordering. This simplifies procurement for surgical centers and hospital departments managing multiple product categories, and reduces the administrative work of submitting separate orders per SKU or size variant.

We accept the following payment methods:

• Credit card
• Bank wire
• ACH (Automated Clearing House)
• Net-30 terms for approved accounts

Net-30 terms are available to qualifying healthcare facilities after credit approval.

Email [email protected] to request Net-30 terms. Our team will send you a credit application to complete and return. Once we receive it, the approval process typically takes 1-2 business days.

Email your tax-exempt certificate to [email protected]. Tax-exempt status is typically activated within 1 hour during normal business hours.

Our catalog includes 500,000+ medical SKUs from 3,000+ trusted manufacturers, covering the supply categories that hospitals, surgery centers, clinics, and long-term care facilities purchase most often. Some of the most popular brands in our catalog include:

• 3M / Solventum
• Baxter
• B. Braun
• BD
• Cardinal Health
• ICU Medical
• Medline
• DeRoyal
• Ethicon
• Smith & Nephew
• Avanos
• Cook Medical
• Welch Allyn

These are only a small part of the full catalog. You can browse the complete list on our Shop by Brands page, or explore products on the Shop by Category page.

Yes. MAP Medical is authorized to distribute all products listed on our website. For our Featured Brand lines, we hold direct distribution agreements with the following manufacturers:

• Acta Medical
• Cardinal Health
• DeRoyal
• Med-Tech Resource
• Medline
• Metrix-Secure
• Nurse Assist
• TrueCare Biomedix

For procurement teams that require verified distribution channels, these partnerships provide documented sourcing and chain-of-custody assurance. Beyond these lines, thousands of additional SKUs from top manufacturers are available through our nationwide network.

Use the Fast Quote page, or contact our sales team at [email protected] with the manufacturer name and part number. Our team can confirm availability, pricing, and lead time for the exact item or assist in providing clinically comparable alternatives.

We offer same-day shipping on thousands of medical supply SKUs available nationwide. Orders for in-stock products placed before 1:00 PM CST on business days may qualify for same-day shipping, and in-stock orders are typically processed and shipped within 1 business day from order confirmation. Actual delivery time is determined by carrier transit to your facility's location. Our sales team can confirm current availability and expected timing before you place an order.

FedEx is our primary carrier for parcel shipments. For LTL freight, we use Worldwide Express (WWEX), which consolidates options from all major LTL carriers into a single platform, allowing us to offer our customers the most competitive shipping rates and fastest delivery options available. We also ship via UPS, DHL, and USPS, and on your own third-party carrier account upon request.

We ship to all 50 US states and US territories, including Guam and Puerto Rico.

Shipping charges depend on the products ordered, shipment size and weight, destination, and shipping method. Applicable shipping costs are shown during checkout or included in your quote. For oversized or heavy freight and temperature-controlled items, the final charge may differ from the checkout estimate, and our team will notify you if that happens.

Not always. Orders with multiple line items, or high-volume orders of a single item, may ship from more than one warehouse location and arrive in separate shipments. The shipping origin, carrier, and transit time may vary by product. If your facility needs an order shipped complete, let our sales team know when you place it.

Tracking for all orders is available in the My Account section of your customer portal after you log in. You can also email [email protected] to request tracking.

Yes. For facilities with recurring supply needs or just-in-time inventory programs, our sales team can discuss standing order and scheduled delivery options. Contact us with your product list and usage pattern to set up a schedule that fits your facility.

Our team proactively contacts affected customers as soon as a backorder is identified. From that point, we provide ETAs and regular status updates until the order is fully delivered. Customers do not need to follow up to receive status updates. If the delay affects a critical procurement timeline, our sales team can assist in providing clinically comparable alternatives or adjust your delivery schedule.

Most stocked items are returnable within 30 days of delivery. To start a return, contact us with your sales order or invoice number to request an RMA number. We will send you a return shipping label, which must be attached to the package with the RMA number clearly marked on the outer packaging. Refunds are issued within 14 business days after we receive and inspect the returned merchandise. Restocking fees may apply and vary by product and manufacturer.

The following items may not be eligible for return:

• Special order products
• Non-stock products
• Products designated by the manufacturer as non-returnable
• Pharmaceuticals and injectable solutions
• Opened sterile products
• Refrigerated or frozen products
• Hazardous materials
• Products with limited remaining shelf life
• Custom or personalized products
• Manufacturer drop-shipped products
• Products that have been opened, used, or damaged, or are otherwise not in resalable condition

Full conditions are published on our Shipping, Returns & Cancellations page.

Report any damage or shortage within 2 business days of receipt. Contact us with your sales order or invoice number and a description of the issue. For orders shipped on the MAP carrier account, we file the carrier claim and arrange a replacement or refund. For orders shipped on your own carrier account, the claim is filed with your carrier and our team supports you through the process.

Contact us as soon as possible. An order may no longer be eligible for cancellation once it has been processed, submitted to a manufacturer or supplier, or shipped. Special orders cannot be cancelled after they are submitted.

Two pricing pathways are available.

GPO contract pricing: MAP Medical is an authorized Vizient supplier. Vizient and Provista members receive contract pricing on eligible product lines with no separate distributor negotiation required.

Volume-based pricing: Facilities, health systems, and IDNs purchasing outside a Group Purchasing Organization can negotiate discounted rates based on purchase volume and consistent usage history with our sales team.

You can submit a request through our Fast Quote page, or email your RFQ to our sales team at [email protected]. Include your product list and quantities so our team can prepare accurate pricing.

Standard quotes are valid for 30 days. This timeline may be extended upon request.

The following documentation is available on request:

• Safety Data Sheets (SDS): for chemical and regulated product compliance
• Certificates of Analysis (COA): batch-specific quality verification from the manufacturer
• Certificates of Conformance (COC): confirmation that the product meets specified standards

Contact our sales team to request documentation for any product.

Yes. We can provide a W-9 and complete vendor onboarding forms for new supplier setup. Contact our sales team at [email protected] to request them.

Yes. Lot numbers and expiration dates are tracked and provided at time of order for applicable sterile and dated products. This supports facilities managing sterility assurance, recall readiness, and inventory rotation protocols.